Sessions are confirmed upon receipt of payment via Interac e-Transfer to Windsor-Essex Tutoring. Payment instructions are provided at the time of booking. We offer both single-session bookings and structured multi-session packages for students seeking consistent academic support. All payments are processed directly through Windsor-Essex Tutoring.

No. All scheduling and payments are managed through Windsor-Essex Tutoring to ensure professionalism, consistency, and accountability.

Session packages are non-refundable once commenced. Exceptions may be granted at the sole discretion of the Company. Packages are designed for students committed to ongoing academic support.

Yes. Sessions must be used within six months of purchase unless otherwise agreed in writing. This ensures consistent progress and structured academic planning.

We understand that schedules can change. • Sessions may be rescheduled at no charge with at least 24 hours’ notice. • Cancellations made within 24 hours are subject to a $15 administrative fee. • Sessions cancelled within 12 hours, or missed without notice, are forfeited. This policy ensures fairness to both families and tutors whose time is reserved in advance.

Sessions are primarily delivered virtually in a one-on-one format. In-person sessions may be available depending on subject and tutor availability within Windsor-Essex.

Tutors are carefully vetted based on: • Academic performance • Subject expertise • Communication ability • Professionalism and reliability Many of our tutors are high-achieving university students or graduates with strong academic records.

Students are intentionally paired based on subject, academic level, learning goals, and availability. We prioritize long-term fit and measurable progress over quick placement.

We do not guarantee specific academic outcomes. Tutoring is a structured support service designed to strengthen understanding, confidence, and performance. Results depend on student engagement and effort outside of sessions.

If alignment is not there after the first session, we will work promptly to reassign you to a more suitable tutor. Fit matters.

We work with: • Students looking to improve grades • High-achievers aiming for 90%+ • University students in competitive programs • Families seeking structured academic accountability Our approach is professional, organized, and long-term oriented.

Submit an inquiry through our website. We will follow up personally to understand your goals and coordinate next steps.